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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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EH

April 23, 2026

5  out of  5
rating by EH
"Good service, friendly and helpful staff!"
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Jordan Toppin

April 22, 2026

5  out of  5
rating by Jordan Toppin
"Working with Haile Lytton and his team has been an incredible experience since day one. Acquiring Life insurance for myself and my family with them was a personal goal of mine that has been reached and expectations exceeded. I also maintain my car insurance with them and couldn’t be more satisfied. I will recommend them to anyone looking for business and personal insurance of all kinds."
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Stu Mains

April 6, 2026

1  out of  5
rating by Stu Mains
"I have been with this specific group since I could drive at 16 (circa roughly 2010 under my parents policy, currently 31). Today, I just called to inquire about being issued cards with my wife on them after she was rejected from being put on my insurance for having her license suspended (separate issue with a different company; she missed a month paying for an SR-22 and DMV didn’t notify her, we are currently in the process of dealing with that…). Upon confirming the actual expectation date of said cards, since my wife was on them and the system didn’t catch it before the cards went out, I was also notified that I would also be losing my insurance through State Farm, due to it being “too much risk” that my wife would drive my vehicle. After I took a breath to calm myself, I confirmed what I was just told, expressing my displeasure. I was notified that “we can double check to see if we can do something once you verify she has her own insurance” but at this point, 15+ years of loyalty to the same company apparently meant absolutely nothing to them. James, if you read this, I just want you to know your silence and meek “yes” meant you wouldn’t go to bat for me, and that means more than anything. As an agent, you need to figure out HOW to help your clients. If that’s too much headache for you, get out of the game now buddy. If you’re considering this group, don’t. They won’t have your back when you’re trying to figure things out (especially with everyone’s favorite government entity DMV) they’ll just dump you like a cold hearted ex moving on to someone “less risky” because of an issue not even involving you. Absolutely bonkers."
We responded:
"Stu, thank you for sharing your feedback. I completely understand how frustrating this situation feels, and I want to clarify a few points. Our team follows State Farm’s policies and guidelines closely to ensure coverage is issued correctly and fairly for all customers. The decision regarding your wife’s coverage wasn’t about loyalty or past history, it was based on risk factors and regulatory requirements that we must follow. We always strive to support our customers and explore any options available within those guidelines. While we may not have been able to make exceptions in this case, our goal is to keep everyone properly covered and in compliance with insurance rules. We regret that this was a stressful experience for you, and we appreciate the opportunity to clarify why certain actions were necessary. - Haile"
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Sheryl Hayes

October 21, 2025

1  out of  5
rating by Sheryl Hayes
"I'm currently with Clark Jackson Agency. My twin sister Sheri Winston Gordon is currently with this agency in which she requested over a month ago to move her policy to Clark Jackson as this agent haven't done anything but merge our policies together in which she's losing money because she lost her discount because we can't set up the drive safe. WE can't get a call back and I will be complaining to the Insurance Comm on this terrible service with this agency. I'm requesting my policy moved to Clark Jackson ASAP. I'm also requesting back dating every discount I've lost. I'm really confused as to HOW you guys can't get twins profiles merged. This has been nothing short of a nightmare, and I will no longer do business with this agency."
We responded:
"Sheryl, I’m sorry to hear about your frustration. I want to clarify that our team follows careful procedures to ensure policies are handled accurately. Policy transfers and account updates can sometimes take time, especially when multiple accounts are involved. We take customer service seriously and always aim to provide timely support. I encourage you to call our office directly so we can review your account and assist with your policy needs. - Haile"
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Elle Crawford

August 14, 2025

5  out of  5
rating by Elle Crawford
"I have had a great experience with Lytton Insurance Agency! Thank you to Haile for helping me with my coverage every step of the way!"
We responded:
"Elle, thank you so much for your kind words! It was truly a pleasure helping you with your insurance needs every step of the way. I'm so glad you had a great insurance experience with us. We are always here if you need anything! - Haile "
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Renesha Parks

June 25, 2025

5  out of  5
rating by Renesha Parks
"The Lytton Team will take care of you. The rates are competitive and you cant beat the excellent customer service."
We responded:
"Thank you so much for your wonderful feedback, Renesha! I’m delighted to hear that you had a positive experience and felt well supported. It’s our pleasure to assist you, and we truly appreciate your kind words! - Haile "
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Ryan Wind

April 7, 2025

5  out of  5
rating by Ryan Wind
"Haile and his team are top notch. He is knowledgeable and personable and can handle any of your insurance needs. Highly recommend."
We responded:
"Ryan, thank you for taking the time to share such kind feedback with my team and I. We appreciate you and your time! - Haile"
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Anthony Nuzzo

March 15, 2025

5  out of  5
rating by Anthony Nuzzo
"Does anyone happen to know ladimor Gibson? and if he's a local agent in richmond"
We responded:
"Anthony, I greatly appreciate the time you have taken to share this positive feedback. Our team will always be here to assist with your insurance needs. - Haile"
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Jomin Mujar

October 31, 2024

5  out of  5
rating by Jomin Mujar
"I’ve been waiting to get a hold of someone in this company to update my policy because work requires it. It’s been a week, every time I call it’s voicemail and they’d rather text, but takes hours to respond. Update: I got a call from Shay, she super apologetic about what happened. I appreciate her taking ownership over the situation."
We responded:
"Jomin, thank you for bringing this to our attention. I’m truly sorry to hear about your difficulties in reaching us to update your policy. We strive to provide timely service, and I apologize for falling short of your expectations. We will be reaching out to you shortly to ensure that your request is handled promptly. We appreciate your understanding and patience as we work to improve our communication. - Haile"
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Michelle s

October 11, 2024

5  out of  5
rating by Michelle s
"I recently got life, renters, and car insurance here with State Farm and it has been great. I was able to save so much money on my insurance by switching to State Farm. Shay helped me out and she was extremely knowledgeable! She was able to explain everything to me so I could understand it,(as different Insurance coverages can be confusing) and walked me through it each step of the way. I feel confident that I am getting the best coverage possible for me. Super professional! I would definitely recommend to anyone looking for insurance."
We responded:
"Michelle, the kind feedback you have provided is music to our ears! Thank you for your continued business. We will work hard for your business each day. - Haile"
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Robert Vick

February 14, 2024

5  out of  5
rating by Robert Vick
"Truly go above and beyond couldn’t be happier best in the world"
We responded:
"Robert, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Haile "
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Renny Ball

December 4, 2023

5  out of  5
rating by Renny Ball
"Had to swap my insurance over after moving states and these guys made it super easy and pain free - thanks!"
We responded:
"Renny, thank you for sharing! I appreciate your positive feedback about my team and our ability to help you effortlessly. We are always here! - Haile "
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Art Conway

November 26, 2023

5  out of  5
rating by Art Conway
"I have dealt with Haile Lytton for insurance for quite a few years. He has taken care of my insurance needs promptly and accurately. When I have questions, he delivers answers quickly. I have had most of my insurance coverages through State Farm for over 40 years, and Haile is following in the footsteps of my previous agents (who have retired) and has delivered the same excellent service. I have been very happy to work with Haile."
We responded:
"Art, thank you for being a loyal State Farm customer! Our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! My team and I look forward to a continued relationship with you! - Haile "
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Travis McKee

November 9, 2023

5  out of  5
rating by Travis McKee
"I've been a State Farm customer for over a dozen years, and have been with this office for about 5 of them. Haile and his team have always been super helpful and quick to respond to my questions. They've even told me on a couple occasions that I was likely carrying more coverage than I needed, and made suggestions to modify it and reduce my premiums in the process. I (luckily) haven't had to make a claim in years, but I remember the last time being pretty painless, all things considered. Overall, I've been very happy with both Haile's team and my overall experience with State Farm."
We responded:
"Thank you for the 5-star review, Travis! We strive to provide you with the customer care that you deserve and go the extra mile to do so! It is always our pleasure to be able to assist you with any of your insurance questions or needs! - Haile "
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Kim Boyer

November 2, 2023

5  out of  5
rating by Kim Boyer
"Moving to Virgina and Haile Lytton got me set up with auto and renter's insurance - he made it so quick and easy and was wonderful to speak with. Highly recommend!"
We responded:
"Kim, feedback of any kind is how our team will continue to grow and learn from one another. Thank you for sharing your kind words! - Haile"
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Aurora Giattino

October 26, 2023

5  out of  5
rating by Aurora Giattino
"Haile Lyttons group is always helpful & courteous, and available when I need them! I recommend!"
We responded:
"Aurora, we are always here to help in any way that we can! Thank you so much for the great review and recommendation! We appreciate you! - Haile"
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Sierra Croom

June 20, 2023

5  out of  5
rating by Sierra Croom
"Great agent. My quote was very close to my actual monthly payments. I was able to get insurance set up quickly."
We responded:
"Sierra, the kind feedback you have provided is music to our ears! Thank you for your business. We will work hard for you each day. - Haile "
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Andrew Wells

April 11, 2023

5  out of  5
rating by Andrew Wells
"Made everything very easy, highly recommend!"
We responded:
"Andrew, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day. - Haile"
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Abigail Gedeon

January 25, 2023

5  out of  5
rating by Abigail Gedeon
"The Lytton Agency was great with helping me save money on my auto insurance since moving to Richmond, VA. They were very helping in making the transition smooth. They were also able to help me get life insurance!"
We responded:
"Abigail, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Haile"
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Kim Dragum

October 26, 2022

5  out of  5
rating by Kim Dragum
"Haile and Taylor were so great to work with. They are super nice people and the entire experience was seamless ….And, they saved me money on my policies!!!"
We responded:
"Kim, I always love to hear when my clients are able to save money. Thank you for taking the time to share this! Our goal will always be to leave you with a satisfying experience! - Haile"
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Julia Saeri Lee

August 23, 2022

5  out of  5
rating by Julia Saeri Lee
"Haile is so helpful and thorough. He helped us in minutes and has great communication skills. We are lucky to have him as an agent!"
We responded:
"Julia, we're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - Haile"
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Katie Yates

June 17, 2022

5  out of  5
rating by Katie Yates
"Haile and his team are always so helpful and polite. It is always a pleasure speaking with them. The best insurance in Richmond!"
We responded:
"Thank you for your feedback, Katie! We’re so pleased to hear that you feel supported by our team. Your trust means everything to us, and we’re here whenever you need assistance! - Haile "
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Hans Gomez

June 15, 2022

5  out of  5
rating by Hans Gomez
"For all insurance needs, hit up Haile! He did amazing at clearing up some information for me regarding life insurance as well as car insurance. His team is also well versed in the insurance industry and a definite powerhouse."
We responded:
"Hello, I'm so glad your time spent with us has given you the extra knowledge to successfully protect you and your family in the insurance world! We appreciate your business. - Haile"
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Rikki Groves

June 11, 2022

5  out of  5
rating by Rikki Groves
"I love you guys so much I regret ever leaving, You guys have the best coverage I ever have gotten - EVER. Every claim seemed effortless."
We responded:
"Rikki, I am so grateful to have such a terrific team behind me each day! Thank you for recommending our State Farm Agency! - Haile"
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TONY TERRELL

May 16, 2022

5  out of  5
rating by TONY TERRELL
"Complete top of the line insurance agent. Haile was very helpful throughout the switch process. Thank you!"
We responded:
"Tony, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Haile"