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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jomin Mujar

Jomin Mujar

October 31, 2024

5  out of  5
rating by Jomin Mujar
"I’ve been waiting to get a hold of someone in this company to update my policy because work requires it. It’s been a week, every time I call it’s voicemail and they’d rather text, but takes hours to respond. Update: I got a call from Shay, she super apologetic about what happened. I appreciate her taking ownership over the situation."
We responded:
"Jomin, thank you for bringing this to our attention. I’m truly sorry to hear about your difficulties in reaching us to update your policy. We strive to provide timely service, and I apologize for falling short of your expectations. We will be reaching out to you shortly to ensure that your request is handled promptly. We appreciate your understanding and patience as we work to improve our communication. - Haile"
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Michelle s

October 11, 2024

5  out of  5
rating by Michelle s
"I recently got life, renters, and car insurance here with State Farm and it has been great. I was able to save so much money on my insurance by switching to State Farm. Shay helped me out and she was extremely knowledgeable! She was able to explain everything to me so I could understand it,(as different Insurance coverages can be confusing) and walked me through it each step of the way. I feel confident that I am getting the best coverage possible for me. Super professional! I would definitely recommend to anyone looking for insurance."
We responded:
"Michelle, the kind feedback you have provided is music to our ears! Thank you for your continued business. We will work hard for your business each day. - Haile"
Profile photo of Robert Vick

Robert Vick

February 14, 2024

5  out of  5
rating by Robert Vick
"Truly go above and beyond couldn’t be happier best in the world"
We responded:
"Robert, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Haile "
Profile photo of Renny Ball

Renny Ball

December 4, 2023

5  out of  5
rating by Renny Ball
"Had to swap my insurance over after moving states and these guys made it super easy and pain free - thanks!"
We responded:
"Renny, thank you for sharing! I appreciate your positive feedback about my team and our ability to help you effortlessly. We are always here! - Haile "
Profile photo of Art Conway

Art Conway

November 26, 2023

5  out of  5
rating by Art Conway
"I have dealt with Haile Lytton for insurance for quite a few years. He has taken care of my insurance needs promptly and accurately. When I have questions, he delivers answers quickly. I have had most of my insurance coverages through State Farm for over 40 years, and Haile is following in the footsteps of my previous agents (who have retired) and has delivered the same excellent service. I have been very happy to work with Haile."
We responded:
"Art, thank you for being a loyal State Farm customer! Our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! My team and I look forward to a continued relationship with you! - Haile "
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Travis McKee

November 9, 2023

5  out of  5
rating by Travis McKee
"I've been a State Farm customer for over a dozen years, and have been with this office for about 5 of them. Haile and his team have always been super helpful and quick to respond to my questions. They've even told me on a couple occasions that I was likely carrying more coverage than I needed, and made suggestions to modify it and reduce my premiums in the process. I (luckily) haven't had to make a claim in years, but I remember the last time being pretty painless, all things considered. Overall, I've been very happy with both Haile's team and my overall experience with State Farm."
We responded:
"Thank you for the 5-star review, Travis! We strive to provide you with the customer care that you deserve and go the extra mile to do so! It is always our pleasure to be able to assist you with any of your insurance questions or needs! - Haile "
Profile photo of Kim Boyer

Kim Boyer

November 2, 2023

5  out of  5
rating by Kim Boyer
"Moving to Virgina and Haile Lytton got me set up with auto and renter's insurance - he made it so quick and easy and was wonderful to speak with. Highly recommend!"
We responded:
"Kim, feedback of any kind is how our team will continue to grow and learn from one another. Thank you for sharing your kind words! - Haile"
Profile photo of Aurora Giattino

Aurora Giattino

October 26, 2023

5  out of  5
rating by Aurora Giattino
"Haile Lyttons group is always helpful & courteous, and available when I need them! I recommend!"
We responded:
"Aurora, we are always here to help in any way that we can! Thank you so much for the great review and recommendation! We appreciate you! - Haile"
Profile photo of Sierra Croom

Sierra Croom

June 20, 2023

5  out of  5
rating by Sierra Croom
"Great agent. My quote was very close to my actual monthly payments. I was able to get insurance set up quickly."
We responded:
"Sierra, the kind feedback you have provided is music to our ears! Thank you for your business. We will work hard for you each day. - Haile "
Profile photo of Andrew Wells

Andrew Wells

April 11, 2023

5  out of  5
rating by Andrew Wells
"Made everything very easy, highly recommend!"
We responded:
"Andrew, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day. - Haile"
Profile photo of Abigail Gedeon

Abigail Gedeon

January 25, 2023

5  out of  5
rating by Abigail Gedeon
"The Lytton Agency was great with helping me save money on my auto insurance since moving to Richmond, VA. They were very helping in making the transition smooth. They were also able to help me get life insurance!"
We responded:
"Abigail, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Haile"
Profile photo of Kim Dragum

Kim Dragum

October 26, 2022

5  out of  5
rating by Kim Dragum
"Haile and Taylor were so great to work with. They are super nice people and the entire experience was seamless ….And, they saved me money on my policies!!!"
We responded:
"Kim, I always love to hear when my clients are able to save money. Thank you for taking the time to share this! Our goal will always be to leave you with a satisfying experience! - Haile"
Profile photo of Julia Saeri Lee

Julia Saeri Lee

August 23, 2022

5  out of  5
rating by Julia Saeri Lee
"Haile is so helpful and thorough. He helped us in minutes and has great communication skills. We are lucky to have him as an agent!"
We responded:
"Julia, we're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - Haile"
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Katie Yates

June 17, 2022

5  out of  5
rating by Katie Yates
"Haile and his team are always so helpful and polite. It is always a pleasure speaking with them. The best insurance in Richmond!"
We responded:
"Thank you for your feedback, Katie! We’re so pleased to hear that you feel supported by our team. Your trust means everything to us, and we’re here whenever you need assistance! - Haile "
Profile photo of Hans Gomez

Hans Gomez

June 15, 2022

5  out of  5
rating by Hans Gomez
"For all insurance needs, hit up Haile! He did amazing at clearing up some information for me regarding life insurance as well as car insurance. His team is also well versed in the insurance industry and a definite powerhouse."
We responded:
"Hello, I'm so glad your time spent with us has given you the extra knowledge to successfully protect you and your family in the insurance world! We appreciate your business. - Haile"
Profile photo of Rikki Groves

Rikki Groves

June 11, 2022

5  out of  5
rating by Rikki Groves
"I love you guys so much I regret ever leaving, You guys have the best coverage I ever have gotten - EVER. Every claim seemed effortless."
We responded:
"Rikki, I am so grateful to have such a terrific team behind me each day! Thank you for recommending our State Farm Agency! - Haile"
Profile photo of TONY TERRELL

TONY TERRELL

May 16, 2022

5  out of  5
rating by TONY TERRELL
"Complete top of the line insurance agent. Haile was very helpful throughout the switch process. Thank you!"
We responded:
"Tony, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Haile"
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Lauren Bunk

April 28, 2022

5  out of  5
rating by Lauren Bunk
"So Helpful to have Haile and his team close by. They are very responsive and always willing to answer any questions about coverage."
We responded:
"Lauren, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you! - Haile"
Profile photo of Brian Grogan

Brian Grogan

April 13, 2022

1  out of  5
rating by Brian Grogan
"Terrible customer service. Would not provide an explanation to me for the huge increase in my auto policy. Claimed it was due to a change in my driving as reported by the State Farm safe Driving App. In fact, I learned from another State Farm official, that the app was not working and had not reported any information at all. This is a problem a good agent should have fixed for me, rather than blaming my driving. Pathetic performance by this office."
Profile photo of Adam Sisson

Adam Sisson

March 24, 2022

5  out of  5
rating by Adam Sisson
"Jennifer was great to work with! Super friendly, helpful, and responsive."
We responded:
"Adam, thank you for the five stars and great feedback! - Haile"
Profile photo of Jonathan Galeas

Jonathan Galeas

March 4, 2022

5  out of  5
rating by Jonathan Galeas
"I’d like to thank Sara for taking the time to patiently and clearly explain how insurance works and all the options available to me. Can’t wait to continue working with her!"
We responded:
"Jonathan, we will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you. - Haile"
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melinda taylor

March 2, 2022

5  out of  5
rating by melinda taylor
"Today I spoke with Sara she is just the best agent ever... she was so nice and explained everything to me and even something's I didn't know about that I'm thinking about getting..I would recommend Sara and state farm to everyone ♥️"
We responded:
"Melinda, Thank you for giving my team and I the opportunity to assist you in your time of need. We look forward to providing you with an exceptional customer service experience in the future as well. - Haile"
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ralph wanzer

February 24, 2022

5  out of  5
rating by ralph wanzer
"Than work with you"
We responded:
"Ralph, thank you for sharing! - Haile"
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jon wise

February 24, 2022

5  out of  5
rating by jon wise
"I feel like I now actually understand the insurance process now! Thanks Sara for goin above and beyond to not only help me get insured but explaining it!"
We responded:
"Jon, I'm grateful to have such a wonderful team and loyal customers! Thanks for sharing! - Haile"
Profile photo of Arriane May

Arriane May

February 2, 2022

5  out of  5
rating by Arriane May
"Jennifer was absolutely amazing and very helpful!!! Answered all my questions and very patient! Thank you so much"
We responded:
"Arriane, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Haile"